Returns & Refund Policy

Returns & Refund Policy

Under UK consumer law, customers have the right to cancel their order within 14 days of receiving the goods.

Eligibility for Returns

• Items must be unused and in original condition.

• Items must be returned in original packaging.

• Proof of purchase is required.

How to Initiate a Return
To request a return, please contact us at:
support@scarnell.com

We will provide return instructions.

Refunds
Once the returned item is received and inspected, refunds will be processed within 5–10 working days to the original payment method.

Non-Returnable Items

• Used grooming products (for hygiene reasons)

• Personalised items

Customers are responsible for return shipping costs unless the item is faulty.